About Us Hoo Hing have been supplying oriental food products to the wholesale, catering and retail sectors of the UK for over 30 years. We always aim to embrace new technology and provide exemplary service to our customers. To this end we are proud to be the first UK Chinese wholesaler to accept orders over the Internet.
Making A Purchase To make an online purchase, just browse our catalogue, and click on the "Add to Basket" button next to the items you wish to buy. After you have finished your selection, click on "Check Out" and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit card payment by Visa, Mastercard, JCB, Switch and Solo. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. You may also pay by cheque although goods cannot be dispatched until our bank has cleared your cheque.
Shipping And Handling All prices featured include packaging but not delivery. All deliveries will be made by Uk Mail and an Internet tracking number will be sent to you via email once your order has been dispatched. All deliveries will be delivered by the next working day where possible. In the interests of fairness, the delivery cost will be the same as that charged by our carrier and is based on the total weight of your purchases and the delivery service you choose. Please see the sample delivery charges to see how we charge for delivery or visit the parcel carriers website, http://www.ukmail.com for more details.
Delivery Schedule Orders made before 12:00pm GMT on any working day will be despatched the same day. Any orders made after 12:00pm GMT will be despatched the next working day. Once your order has been dispatched we will email you confirmation and an Internet tracking number where applicable. If you are not in when the parcel is delivered to your address, the parcel will be left at the nearest parcel carriers depot and a calling card left at your address detailing how you can collect your parcel. If you do not collect your parcel or contact the parcel carrier, the parcel will be returned to us and we will refund you the cost of the goods minus the charges incurred by us to deliver and return your order.
Back Orders In the unlikely event that the items you order online are unavailable, we will either exchange those items for similar products at no extra charge or reduce your order total accordingly. This will ensure that you will receive a prompt service.
Tax Charges For orders made from the UK or the European Union, 20.0% VAT is added at the check out for certain products to adhere to UK tax law.weather or strikes.
Guarantee We are proud of our high levels of customer service in our superstores, delivery service and online. We have gone to great lengths to provide great value for money and are confident that our pricing is extremely competitive. However, should you find our products being sold genuinely cheaper elsewhere on the Internet, please contact us and we will review our pricing accordingly.
Reaching Us If you have any suggestions or comments, please contact us by clicking on the "Contact Us" link located near the top of every page. There you will find our email address, telephone number, fax number and postal address of our head office. Alternatively you may fill in an enquiry form (anonymously if you wish).
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.